1. General :

The present sales conditions aim at defining the methods of sale between " Donna Diva " and the Customer or author of an order. " Donna Diva" has the right to modify these conditions and the contents of his site www.donnadiva.eu at all times. By placing the order the Customer accepts these conditions.

2. Order :

The user has the possibility to place his order online. The order can be placed on the site only if the user were identified beforehand. This identification is possible by the introduction of its user login code and password received after registration. " Donna Diva " is committed delivering the orders received on Internet site only within the limit with stocks available. If the products prove to be inalienable after the order, " Donna Diva " will inform the customer as fast as possible.

3. Prices :

All the prices are in euro, VAT included but excluding shipment costs. These prices include the expenses of treatment and conditioning. If the Customer is not residing in the country of shipment, the Customer is responsible for any taxes or import duties that need to be paid in the country of destination.
" Donna Diva " has the right to modify the prices at any time but is committed to apply the price accorded during the order.

4. Payment :

The Customer is held to pay the amount as indicated on the purchase order and the invoice.

Bank transfer details:

5. Delivery :

The ordered items are sent to the address that the Customer will have indicated during the order. The Customer is responsible for costs applicable to the order which are communicated at the time of the order procedure.

The average delivery period is from 1 to 3 days.
The maximum delivery period is 14 days. Once this term has expired, the customer will be informed by e-mail and has the right to cancel his order without expenses.The customer will in no case be able to claim a compensations or indemnities to " Donna Diva " for late deliveries.

6. Return policy :

In accordance with the statutory laws, the customer can return without expenses the products ordered for exchange or refunding within the 14 days as from the following day of the reception of the order. At the end of this 14 days deadline, the products delivered are considered in conformity with the order and will be accepted by the Customer. Any Customer wishing to return a product must as a preliminary send a restitution request by e-mail or via the contact form present on the site, specifying the product references (mark and reference number), and this in order to obtain a return authorization number.
Refund will be carried out as of reception of the product.
The products will have to be returned by registered parcel to following address: Grejethy sprl, J Goffinlaan 248, 1082 Brussels, Belgium.

7. Governing law and jurisdiction :

The products presented on our site are in conformity with the Belgian law. " Donna Diva " can not be engaged in the event of non-respect of the legislation in the country where the products are delivered.

The present conditions of sale are governed by Belgian law. Only the courts of Brussels will have jurisdiction.